Refund & Cancellation Policy

1. Scope and Applicability

1. This Refund Policy (“Policy”) is issued by DAVID PROTOCOL AND DEFI PRIVATE LIMITED, a private limited company incorporated under the laws of India, having its registered office at 36, Border Station Road, Kodambakkam, Chennai, Tamil Nadu 600024, India (“Company,” “we,” “us,” or “our”), which operates the career preparation platform offered under the brand names “FirstDay AI” and “First Day AI” at firstdayai.in (the “Platform” or “Services”).
2. This Policy applies to all paid subscription plans purchased on firstdayai.in, including the Job Search Plan, the Co-Pilot Plan, and the Elite Plan, and to all related add-ons, top-ups, and one-time purchases offered by the Company.
3. This Policy is incorporated by reference into the Terms and Conditions of the Company. In the event of any conflict between this Policy and the Terms and Conditions with respect to a refund-related matter, this Policy shall prevail.

2. General Principles

1. All fees paid to the Company are non-refundable except as expressly stated in this Policy.
2. The availability of a refund, and the amount of any refund, depends on the specific plan purchased, the time elapsed since purchase, and the circumstances of the request.
3. The Company may, at its sole and absolute discretion, refuse a refund request where the request falls outside the parameters set out in this Policy, where the requesting account has been flagged for breach of the Terms and Conditions, or where the Company has reasonable grounds to suspect abuse, fraud, or chargeback manipulation.
4. Where a refund is approved, the refund will be processed to the original payment method used at the time of purchase. The Company does not process refunds to alternative bank accounts, UPI IDs, wallets, or cards that differ from the original payment instrument.
5. The Company does not charge a processing fee, gateway fee, GST reversal fee, or any other deduction on refunds that are approved in accordance with this Policy. The full refundable amount, as determined under this Policy, will be returned to the original payment method.

3. Job Search Plan (INR 5,999 / month) — No Refund

1. The Job Search Plan is a low-priced entry-tier subscription designed to provide access to the Platform’s resume building, profile optimisation, and Co-Pilot features on a monthly basis.
2. By purchasing the Job Search Plan, the User expressly acknowledges and agrees that:

1. The Job Search Plan is sold on a strictly “as is” basis with no entitlement to a refund, partial refund, credit, exchange, or replacement at any time after purchase, including but not limited to within 3 days, 7 days, or any other period;
2. No refund will be issued on grounds of change of mind, change of career plans, change of target role, change of target location, change of compensation expectations, dissatisfaction with the Service, lack of interview calls, lack of offers, or any other personal or professional reason;
3. Cancellation of the Job Search Plan stops future billing but does not entitle the User to a refund of the current or any prior billing cycle, in whole or in part; and
4. The Job Search Plan does not include the 45-day placement assurance. Existing purchases remain governed by the terms accepted at purchase.

3. The Company has priced the Job Search Plan at a level that does not permit the absorption of refund processing costs, payment gateway fees, taxes already remitted to government authorities, and the cost of resources already consumed in provisioning the User’s account. The User acknowledges that this Section 3 has been prominently disclosed at the point of purchase.

4. Co-Pilot Plan (INR 24,999 lifetime) — 3-Day Money-Back

1. The Co-Pilot Plan is sold as a one-time payment that grants lifetime access to the Platform’s AI Interview Intelligence features, subject to the lifetime of the product as defined in the Terms and Conditions.
2. The Co-Pilot Plan is eligible for a full refund if all of the following conditions are met:

1. The refund request is sent to hello@firstdayai.in within 3 calendar days of the date of purchase (the “Cooling-Off Period”). For the avoidance of doubt, the Cooling-Off Period is calculated from the timestamp of the original successful payment transaction, not from the date of first login or first use;
2. The User has not used more than 25% of the core deliverables included in the Co-Pilot Plan. By way of example, requesting a refund after consuming the full set of Co-Pilot functionalities, downloading the optimised resume, or using the Interview Intelligence feature for more than a small number of sessions will disqualify the User from a refund under this Section 4;
3. The account is in good standing, with no breach of the Terms and Conditions, no chargeback history, no suspicious usage pattern, and no violation of the Acceptable Use Policy; and
4. The User has not previously received a refund from the Company for the same or any other plan.

3. If the User’s request satisfies Section 4.2, the Company will process a full refund of INR 24,999 (or the equivalent in the currency of the original transaction) to the original payment method. No fees, gateway charges, taxes, or other deductions will be applied to the refund.
4. Refund requests received after the Cooling-Off Period, or from Users who do not satisfy Section 4.2(b), 4.2(c), or 4.2(d), will be rejected. The Company may, at its sole discretion, decide not to enforce the conditions in 4.2(b), 4.2(c), or 4.2(d) on a case-by- case basis.

5. Elite Plan (INR 59,999 / 12 months) — 3-Day Money-Back and Performance Disclaimer

1. The Elite Plan is a 12-month subscription that includes the full suite of FirstDay AI products, the Insider Referral Network, and the 45-day placement assurance (as set out in the Terms and Conditions).
2. The Elite Plan is eligible for a full refund if all of the following conditions are met:

1. The refund request is sent to hello@firstdayai.in within 3 calendar days of the date of purchase;
2. The User has not completed the onboarding intake, has not generated any of the optimised resumes included in the Elite Plan, has not authorised any application submissions through the Targeted Application Engine, and has not received any Insider Referral Network introductions;
3. The account is in good standing; and
4. The User has not previously received a refund from the Company.

3. Where the request satisfies Section 5.2, the Company will process a full refund of INR 59,999 to the original payment method without deduction.
4. Where the User has used any portion of the Elite Plan services after the 3-day window — including completing the intake, generating a resume, or submitting an application — no cash refund is available. The 45-day placement assurance continues to operate as a service extension in accordance with the Terms and Conditions.

1. All numerical performance indicators referenced on the Platform, in marketing materials, in sales conversations, in case studies, in testimonials, in social media posts, or communicated by the Company’s representatives — including but not limited to “12,000+ candidates placed,” “24 interview calls per campaign,” “₹46 LPA highest offer,” “94% placed within 90 days,” “38 days average time to offer,” “₹5,999 – ₹59,999 pricing,” and any other metric of any nature — are based on the historical performance of the Platform and the historical outcomes of past Users;
2. Past performance, historical outcomes, prior candidate results, and any statistics derived from prior cohorts of Users are not, and shall not be construed as, a guarantee, warranty, assurance, representation, or projection of future performance, future outcomes, future placements, future interview calls, future offers, or future compensation for any current or future User;
3. Individual results will vary based on a wide range of factors outside the Company’s control, including but not limited to the User’s existing skills, qualifications, experience, geographic location, target industry, target seniority level, target compensation, current market conditions, hiring cycles, employer preferences, macro-economic conditions, and the User’s own effort, conduct, interview performance, and engagement with the Services;
4. The Company does not represent, warrant, or guarantee that the User will receive any specific number of interviews, any specific number of offers, any specific level of compensation, any specific role, any specific employer, or any specific time-to-offer as a result of purchasing the Elite Plan; and
5. The 45-day placement assurance is the sole and exclusive remedy available to the User in the event that the User does not receive an offer within the relevant period, and is limited to a service extension in accordance with the Terms and Conditions. The assurance is not a refund mechanism, an insurance product, a promise of employment, or a financial guarantee of any kind.

6. Non-Refundable Items

1. The following items are not eligible for a refund under any circumstances:

1. The Job Search Plan (under any circumstances and at any time), as set out in Section 3;
2. Any plan purchased more than 3 calendar days before the refund request, subject only to the conditions in Section 5.2;
3. Promotional or discounted plans purchased using a coupon code, voucher, partner offer, employee discount, or any other discount mechanism, regardless of the discount percentage or face value;
4. Add-on services, top-ups, profile rewrites, mock interview packs, resume critiques, career counselling sessions, or any other ancillary service purchased separately from a subscription plan and explicitly marked as non-refundable at the point of purchase;
5. Subscriptions, top-ups, or purchases made on behalf of a third party (e.g., as a gift);
6. Renewal billing cycles of any subscription plan, including monthly or annual renewals. The Cooling-Off Period applies only to the first purchase of a plan by a User and does not apply to any subsequent renewal;
7. Accounts suspended or terminated for breach of the Terms and Conditions, the Acceptable Use Policy, or any other policy of the Company;
8. Chargebacks or payment disputes initiated after a refund has already been processed for the same transaction;
9. Refund requests based on dissatisfaction with the outcome of the Insider Referral Network, the AI-generated content, the resume quality, the platform user experience, market conditions, or the hiring decisions of third-party employers;
10. Refund requests based on the User’s personal circumstances, including but not limited to illness, family emergency, relocation, change of immigration status, change of employment, change of career direction, change of mind, or any other personal or professional event; and
11. The 45-day placement assurance itself, which operates as a service extension and not as a refund mechanism.

7. Refund Request Process

1. To request a refund, the User must send an email from the email address associated with their account to:

with the subject line “Refund Request — [Plan Name]” and including the following information in the body of the email:

1. The User’s full legal name as it appears on the account;
2. The email address used to register the account;
3. The plan name (e.g., “Co-Pilot Plan” or “Elite Plan”);
4. The date of purchase (visible in the order confirmation email);
5. The order ID, transaction ID, invoice number, or payment reference;
6. The payment method used (e.g., “Visa card ending 4242,” “UPI,” “Net Banking — HDFC”);
7. A brief statement of the reason for the refund request; and
8. A declaration that the User meets the relevant conditions for a refund under this Policy.

2. Refund requests submitted through any other channel — including in- app chat, social media direct messages, support tickets, telephone calls, WhatsApp messages, or any other medium — will not be processed. The User must use the email channel specified in Section 7.1.
3. The Company will respond to a properly submitted refund request within 2 business days of receipt. The Company’s response will be sent to the email address from which the request was received and will indicate whether the request has been approved, partially approved, or rejected.
4. Approved refunds will be processed within 7 to 10 business days of the Company’s approval email. The Company is not responsible for delays caused by the User’s bank, card issuer, payment processor, or any other third party. The Company will provide a transaction reference number for the refund upon request.

8. Immediate Termination of Services on Cancellation or Refund

1. The User acknowledges and agrees that, upon the earlier of (a) the User’s cancellation of a paid subscription, and (b) the Company’s approval of a refund request, the Company will immediately suspend or terminate the User’s access to the paid features of the Services, including but not limited to:

• AI Resume Builder output and downloads;
• Mock Interview session access;
• Interview Intelligence real-time recall;
• Targeted Application Engine submissions;
• Profile Optimisation tools;
• Insider Referral Network introductions; and
• The 45-day placement assurance (where applicable).

2. The User agrees that immediate termination is reasonable and proportionate in the circumstances, given that the Company has no practical ability to “un-submit” an application that has already been sent to a third-party job portal, “un- introduce” a User to a referral partner, or “un- generate” an AI Output that has been downloaded or shared by the User.
3. No further Service will be provided after the date of cancellation or refund approval, and the Company will not be liable for any costs, losses, or opportunities lost as a result of immediate service termination.
4. For monthly subscriptions, the User may continue to access the Service until the end of the current billing cycle unless the User expressly requests immediate termination in the cancellation request. For annual subscriptions and the Co-Pilot lifetime plan, cancellation takes effect immediately upon the Company’s processing of the cancellation.

9. Cancellation vs Refund

1. Cancellation and refund are distinct actions. Cancellation stops future billing. A refund returns amounts already paid. The User must expressly request a refund in accordance with Section 7 to receive one; cancellation alone does not entitle the User to a refund.
2. The User may cancel a subscription at any time by sending a cancellation request to hello@firstdayai.in from the email address associated with their account.
3. Cancellation does not, by itself, entitle the User to a refund of any amounts already paid, except where the User independently satisfies the conditions for a refund under Section 4 (Co-Pilot Plan) or Section 5 (Elite Plan).

10. Chargebacks

1. The User agrees not to initiate a chargeback, payment dispute, or reversal request with their bank, card issuer, or payment processor in respect of any charge made by the Company without first contacting the Company at hello@firstdayai.in and providing the Company with a reasonable opportunity (not less than 10 business days) to resolve the matter directly.
2. The Company reserves the right, in the event of a chargeback initiated in breach of Section 10.1, to:

1. Suspend or terminate the User’s account immediately and without further notice;
2. Contest the chargeback through the relevant payment processor and provide evidence of the User’s agreement to these terms, the User’s use of the Services, and the User’s express acceptance of this Policy;
3. Recover from the User all costs, fees, and expenses reasonably incurred in contesting the chargeback, including administrative fees, legal fees, and payment processor chargeback fees; and
4. Permanently blacklist the User, the User’s email address, the User’s payment instruments, and any associated accounts from future use of the Services.

3. Where a chargeback is opened by the User in good faith and is later found by the User’s bank or card issuer to be unfounded, the User will be liable for the Company’s reasonable costs of contesting the chargeback as set out in Section 10.2(c).

11. Taxes

1. All prices listed on the Platform are inclusive of applicable Indian Goods and Services Tax (GST) unless otherwise stated at checkout.
2. Where a refund is approved, the Company will reverse the corresponding GST adjustment in accordance with applicable tax law. The User is responsible for any tax implications arising from the original purchase or the refund in their jurisdiction of tax residence.

12. Changes to this Policy

1. The Company may update this Refund Policy from time to time at its sole discretion. Material changes will be communicated to the User by email or by an in-product notice at least 7 calendar days before the changes take effect.
2. The version of this Policy in effect at the time of the User’s purchase shall govern any refund for that specific purchase, unless the User expressly agrees in writing to a later version.

13. Contact

For any questions about this Refund Policy, or to submit a refund request, please contact us at: